In the reasons section of a ne

In the reasons section of a negative message, you should

Question 1 options:

apologize for the negative decision.

clearly state that you and your company are not at fault, even
if it is unclear who is to blame.

present enough detail for the audience to understand your

explain what your decision is before you explain why you have
reached it.

do all of the above.

Question 2 (1 point)


The tendency to delay, downplay or distort bad news

Question 2 options:

can be eliminated by punishing employees who regularly deliver
bad news.

can lead to unethical decisions and even lawsuits.

is natural, and you should de-emphasize the news at all

is not an issue unless money is involved.

can lead to problems with internal communication, but generally
not with external audiences.

Question 3 (1 point)

Instead of beginning your negative message with a blunt
announcement of the news, you can use

Question 3 options:

a buffer.

the deductive approach.

a combination of the direct and indirect approaches.

the direct approach.

some humor to get things off on a positive note.

Question 4 (1 point)

In a negative message, which of the following would be the most
effective alternative to stating, “We cannot afford to continue
this program”?

Question 4 options:

There’s no more money to extend this program.

The program will conclude on May 1.

Much as we would like to support it, the program will be

To no one’s surprise, this program will be cut as of May 1.

Due to a new company policy, we can no longer fund this

Question 5 (1 point)

When using the direct approach to deliver negative messages,

Question 5 options:

begin with a buffer.

should not include reasons for the decision or information.

should end the message on a respectful note.

should not worry about tone.

can expect your audience to be offended.

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