HCAD 600 UMDC Week 7 Communic

I’m studying for my Health & Medical class and need an explanation.


Being an effective communicator is a whole lot more than just reading and writing words on a computer.

To begin to define what is involved in the bigger picture of effective communication, take a look at: “Three Elements of Great Communication, According to Aristotle, Harvard Business Review (2013) – http://blogs.hbr.org/cs/2013/01/three_elements_of_great_communication_according.html.

This article helps us see that there is nothing new about understanding the component of effective communication. But while the concepts of ethos, pathos, and logos have been understood since Aristotle back in 350 BC, being able to use them in our real life is a whole other set of issues.

Central to becoming a good communicator is self-awareness. That is, we have to learn how to listen to ourselves first before we can start improving the way we are communicating with others. Here is a short exercise to help us take this first step in communicative self-awareness: “How Good Are Your Communication Skills?” – http://www.mindtools.com/pages/article/newCS_99.htm

So how did you do? Even if you ended up with a high number, were there any opportunities in the exercise to see specific things about your communication habits that could be improved?

As we start to better understand the way we communicate to others, one of the most important elements we begin to see is the importance of our underlying emotions – our feelings – about ourselves, others, and the situation we are in. Issues like self-esteem, love, hate, anger, happiness, worries, violence, tenderness, rejection, acceptance, dependence and independence are just a few of the characteristics that infuse communication with powerful meanings over, under, up, and around the words that come out of our mouths.

While it can be difficult, we can take important steps towards increased self-awareness by pushing ourselves to become more conscious of how these types of emotions affect our communication with others. This area of skill building is called “Emotional Intelligence.” Read more about EQ here: “Emotional Intelligence (EQ): Five Skills for Raising your Emotional Intelligence” – http://helpguide.org/mental/eq5_raising_emotional_intelligence.htm

So, we now know about ethos, pathos, and logos, the three basic elements of communication first identified by Aristotle. We are also working on improving our own communication skills through increasing our self-awareness of how we actually communicate with others. And finally, we are starting to look at the role emotions play in how we relate to each other in both verbal and nonverbal ways.

With all that in mind, here is this question:

Imagine you are part of a four-person team charged with developing a complex, multi-variable market analysis for your hospital. All members of your team are basically at the same job level as you and your boss has not designated anyone as the official “Team Leader.” After your first meeting, everyone agrees on the general vision and purpose of the project, the primary tasks needed to be completed, and a six-week time schedule.

After two weeks of work, one of the members of your team with an office right down the hall from yours has failed to produce anything. Another team member has a sick child and is starting to miss meetings and is seriously lagged in his overall participation in the project. He works virtually out of his home in Seattle, Washington.

What would you say to each of these team members about the project? How does this communication connect to this course?

Let’s use this Topic to see if any of our thinking about how to address the issues in the scenario might be relevant to your actual team project for this class.

Are you using any of your strategies and ideas about communication and teamwork with your actual Team?

Are all members of the Team fully on board with a plan for doing a great job on the final report and presentation?

Are all members fully participating? If not, what are you doing about that? On the flip side, what are you doing “proactively” to ensure full engagement in the project by all members of the Team?

In general – Do not use the names of any of your Team members in this discussion.

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HCAD 600 UMDC Week 7 Communic

Assess the ethical aspects of a healthcare industry managerial practice.  This analytical paper provides you with an opportunity to think critically about the challenging ethical and moral issues routinely faced by healthcare managers and introduces you to the four principles of medical ethics and the ethical code of the American College of Healthcare Executives (ACHE).

Paper Instructions:

You are a member of your organization’s ethics committee.  At this month’s meeting of the committee, two issues were discussed.  The CEO has asked you to brief the new board chair on the importance of ethics in healthcare, how they differ from other industries, and how they apply to these specific circumstances.  Select one of the two following scenarios as the focus of your analysis.

1.  Hospital policy on influenza immunization. 

The Centers for Disease Control and Prevention (CDC) have issued an advisory that the coming “flu season” is expected to be unusually severe.  CDC projects a potentially historic level of illness and flu-related deaths. 

Response to this, the president of the medical staff has recommended that hospital staff, employees, and volunteers receive mandatory influenza immunizations.  With exceptions for those who are allergic and anyone with a valid religious prohibition against vaccination, those who refuse the immunization would not be allowed to work.  There is a small, but vocal, contingent of employees (including some nurses who are advocating for unionization of the nursing staff) who object to this policy, stating it is an infringement on individual rights and patient self-determination. 

What issues should be considered in establishing this policy?  To what groups are responsibilities owed?  What will you recommend to the hospital Board and C-Suite?

2.  Balancing Needs

Your facility is a critical access hospital (CAH) serving a largely rural catchment area.  The next nearest hospital, a comprehensive medical center is several hours distant.

During the monthly utilization review, the emergency department medical director noted a marked increase in cases of renal distress and failure, and that many of these patients do not have health insurance.  They have been treated in accordance with the Emergency Medical Treatment and Active Labor Act (EMTALA), the federal statute that requires hospitals to assess and stabilize anyone presenting for emergency services, regardless of ability to pay.

The chief of medical services responds that end-stage renal disease requires ongoing evaluation and treatment, but that this is neither covered by EMTALA nor does the current medical staff have a specialist in this field.

What issues should be considered in addressing this situation?  To what groups are responsibilities owed?  What will you recommend to the hospital Board and C-Suite?

The paper should include separate sections that summarize the relevant issues raised by the case, an explanation of why those issues raise ethical concerns, and how the ACHE Code of Ethics or a similar professional code of ethics can be used to determine the proper response by a healthcare leader.

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