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Overview: Discuss and define key items in an SLA, the use of predictive analytics and how an IT manager might use such analytics, how to mitigate vendor lock-in.
Include the following critical elements in your essay:
- Discuss three key items that should be included in an SLA. Explain your choice of the key items.
- Define predictive analytics and discuss how an IT manager can use predictive analytics.
- Define and discuss vendor lock-in and identify three steps a company should take to mitigate this risk. Justify your choice of steps.
Using APA 6th edition style standards, submit a Word document that is 4 pages in length (excluding title page, references, and appendices) and include at least three credible scholarly references to support your findings