Demonstrating the “You” Attitu

Demonstrating the “You” Attitude [LO-1] Rewrite these sentences to reflect your audience’s viewpoint:

  • Your email order cannot be processed; we request that you use the order form on our website instead.

  • We insist that you always bring your credit card to the store.

  • We want to get rid of all our 15-inch LCD screens to make room in our warehouse for the new 19-, 23-, and 35-inch monitors. Thus, we are offering a 25 percent discount on all sales of 15-inch models this week.

  • I am applying for the position of accounting intern in your office. I feel my grades prove that I am bright and capable, and I think I can do a good job for you.

  • As requested, we are sending the refund for $25.

  • Regarding your email message from September 28 regarding the slow payment of your invoice, it’s important for you to realize that we’ve just undergone a massive upgrade of our accounts payable system and payments have been delayed for everybody, not just you.

  • I know I’m late with the asset valuation report, but I haven’t been feeling well and I just haven’t had the energy needed to work through the numbers yet.

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